FLD(LEGAL) - STUDENT RIGHTS AND RESPONSIBILITIES: STUDENT COMPLAINTS

United States Constitution

Texas Constitution

Challenge to Education Records

Appeals to the Coordinating Board

Exhaustion of Administrative Remedies

Exceptions

The Coordinating Board does not handle, investigate, or attempt to resolve anonymous complaints.

The Coordinating Board does not intervene in matters solely concerning an individual's grades, examination results, or evaluation of academic performance, as these are within the sole purview of the institution and its faculty.

The Coordinating Board does not intervene in matters solely related to student life such as student housing, dining facilities, food service, violations of the Student Code of Conduct, or student activities and organizations, as these issues are within the sole purview of the institution.

The Coordinating Board does not handle, investigate, or attempt to resolve complaints in matters that are or have been in litigation.

The Coordinating Board does not handle, investigate, or attempt to resolve complaints about religious institutions relating solely to their religious (as opposed to secular) standards and religious programs of study.

The Coordinating Board does not handle, investigate, or attempt to resolve student complaints against institutions not authorized by the Coordinating Board to operate in Texas. Institutions authorized by the Coordinating Board to operate in Texas are listed on the following websites:

Texas Higher Education Data

Texas Higher Education Coordinating Board

The Coordinating Board does not handle, investigate, or attempt to resolve complaints regarding tribal institutions.

The Coordinating Board does not handle, investigate, or attempt to resolve complaints about criminal matters, and instead encourages students to contact local law enforcement authorities regarding these complaints.

19 TAC 1.113

Resolution

Posting Required

Contain, at a minimum, contact information for filing student complaints with the Coordinating Board, a description of the complaint procedure outlined in Subchapter E, and the Uniform Resource Locator (URL) for Subchapter E on the Texas Secretary of State's website;

Be accessible from the institution's internet website home page by use of not more than three links;

Be searchable by keywords and phrases;

Be accessible to the public without requiring registration or use of a user name, a password, or another user identification; and

Be updated as soon as practicable if the information changes.

19 TAC 1.112

Note: See GDA for provisions concerning students barred from campus.

Tyler Junior College

FLD(LEGAL)-LJC

UPDATE 32

DATE ISSUED: 5/1/2017