FLDB(REGULATION) - STUDENT COMPLAINTS: COURSE GRADE COMPLAINTS

Definitions

Academic Grievance

An academic grievance is any dissatisfaction, complaint, or alleged injustice a person may have while associated with the College District as a student. Academic grievances are categorized as Grade Related or Non-Grade but Related to the Classroom.

Business Days

"Business days" means College District days when College District offices are open, unless otherwise noted. In calculating timelines under this regulation, the day an event occurs or the day a document is filed is "day zero." The following business day is "day one."

Non-Grade but Related to the Classroom

Non-Grade but Related to the Classroom may involve issues of academic integrity or any behavior by a professor that a student perceives to be biased or inappropriate. Examples may be unfair/unequal treatment, disrespect of individual students, or biased statements concerning a group.

Representative

"Representative" means any person who is designated by the student to accompany him or her in the grievance process. The representative is intended to provide the student moral support.

Legal counsel may not represent the student or the College District with respect to final course grade disputes. In the case of a non-grade-related academic grievance, the student must notify the dean of students at least 48 hours in advance of any meeting in which an attorney will accompany the student. At no point in the grievance process will the student or his or her representative be allowed to object to evidence, examine witnesses, or cross examine witnesses. The grievance process is not an adversarial process.

Purpose

This regulation is only applicable to a student who wishes to dispute a final course grade or dismissal from a program or to file a non-grade academic grievance related to the classroom. Grades for specific tests, reports, projects, or otherwise given during a semester will be discussed at that time with the professor and are not subject to this procedure. Student complaints regarding disciplinary issues are covered by separate procedures. [See FMA(REGULATION)]

Dispute of Grade

A student is entitled to a review and an explanation of the grading process and the grade received. A grade is the sole prerogative and responsibility of the faculty member, and any review as the result of a dispute is intended to ensure accuracy, fairness, and adherence to College District policy. The steps below must be followed in an effort to reconcile the grade dispute:

  1. The student will discuss the final grade with the faculty member within ten business days into the following long semester; e.g., summer school disputes may be challenged no later than ten business days into the following fall semester.
  2. The decision of the faculty member in all grade disputes is presumed final since the grade is the sole prerogative and responsibility of the faculty member. However, if the student feels that a grade is incorrect, the student may present the dispute in writing to the appropriate program director/department chair for review. This step must be completed within five business days following the decision of the faculty member. If there is no program director/department chair, or in the event the program director/department chair is the professor named, the student will proceed to the appropriate instructional dean.
  3. The program director/department chair will review the written student dispute and request a written faculty response to the dispute in question. Within five business days, the program director/department chair will make a written response to the student and faculty member regarding the dispute. Attached to this response will be appropriate documentation thus far accumulated.
  4. If the student does not agree with the decision of the program director/department chair, the student may proceed to the dean of the appropriate instructional school. This step must be completed within five business days after the decision of the program director/department chair. Within five business days after receiving the dispute, the dean will review all documentation and respond in writing to the student, faculty member, and program director/department chair. Attached to this response will be all appropriate documentation.
  5. If the student does not agree with the decision of the instructional dean, the student may proceed to the dean of students to file a grievance under FLD(REGULATION)—Formal Procedure.

Note: In the event the instructional dean is the professor of record, the dispute will proceed to the dean of students, following the procedures above and at FLD(REGULATION)—Formal Procedure.

Non-Grade but Related to the Classroom

The steps below must be followed in an effort to resolve academic grievances that are Non-Grade but Related to the Classroom:

  1. The student will discuss the matter with the faculty member within ten business days of the incident precipitating the grievance.
  2. If the student feels that the decision of the faculty member is unsatisfactory, the student may present the dispute in writing to the appropriate program director/department chair for review. This step must be completed within five business days following the decision of the faculty member. If there is no program director/department chair, or in the event the program director/department chair is the professor named, the student will proceed to the appropriate instructional dean.
  3. The program director/department chair will review the written student dispute and the written faculty response to the grievance. Within five business days, the program director/department chair will make a written response to the student and faculty member regarding the grievance. Attached to this response will be appropriate documentation thus far accumulated.
  4. If the student does not agree with the decision of the program director/department chair, the student may proceed to the dean of the appropriate instructional school. This step must be completed within five business days after the decision of the program director/department chair. Within five business days after receiving the grievance, the dean will review all documentation and respond in writing to the student, faculty member, and program director/department chair. Attached to this response will be all appropriate documentation.
  5. If the student does not agree with the decision of the instructional dean, the student may proceed to the dean of students to file a grievance under FLD(REGULATION)—Formal Procedure).

Note: In the event the instructional dean is the professor of record, the dispute will proceed to the dean of students, following the procedures above and at FLD(REGULATION)—Formal Procedure.

Tyler Junior College

FLDB(REGULATION)-X

LDU 2019.03

DATE ISSUED: 9/6/2019