AFA(LEGAL) - INSTITUTIONAL EFFECTIVENESS: PERFORMANCE AND INSTITUTION REPORTS
Annual Performance Report
As soon as practicable after the end of each academic year, a junior college district shall prepare an annual performance report for that academic year. The report shall be prepared in a form that would enable any interested person, including a prospective student, to understand the information in the report and to compare the information to similar information for other junior college districts. A junior college district shall make the report available to any person on request.
The report must include the following information for the junior college district for the academic year covered by the report:
- The rate at which students completed courses attempted;
- The number and types of degrees and certificates awarded;
- The percentage of graduates who passed licensing exams related to the degree or certificate awarded, to the extent the information can be determined;
- The number of students or graduates who transfer to or are admitted to a public university;
- The passing rates for students required to be tested under Education Code 51.306;
- The percentage of students enrolled who are academically disadvantaged;
- The percentage of students enrolled who are economically disadvantaged;
- The racial and ethnic composition of the district's student body; and
- The percentage of student contact hours taught by full-time faculty.
The Legislative Budget Board (LBB) shall be responsible for recommending standards for reports under this section, in consultation with junior college districts, the Coordinating Board, the governor's Office of Budget and Policy (OBP), and the state auditor.
Education Code 130.0035
Not later than June 1 of each even-numbered year and on request of the LBB or the governor's OBP, a state agency, including a junior college district, shall report on the information described below to the LBB and the governor's OBP.
A state agency shall create an inventory of external customers for each budget strategy listed in the General Appropriations Act for that agency.
Each agency shall gather information from customers using surveys, focus groups, mobile and web applications, or other appropriate methods approved by the governor's OBP and the LBB regarding the quality of service delivered by that agency. The information requested shall be as specified by the governor's OBP and the LBB and may include evaluations of the agency's:
- Facilities, including the customer's ability to access that agency, the office location, signs, and cleanliness;
- Staff, including employee courtesy, friendliness, and knowledgeability, and whether staff members adequately identify themselves to customers by name, including the use of name plates or tags for accountability;
- Communications, including toll-free telephone access, the average time a customer spends on hold, call transfers, access to a live person, letters, electronic mail, and any applicable text messaging or mobile applications;
- Internet site, including the ease of use of the site, mobile access to the site, information on the location of the site and the agency, and information accessible through the site such as a listing of services and programs and whom to contact for further information or to complain;
- Complaint-handling process, including whether it is easy to file a complaint and whether responses are timely;
- Ability to timely serve its customers, including the amount of time a customer waits for service in person, by phone, by letter, or at a website; and
- Brochures or other printed information, including the accuracy of that information.
Each agency maintains ownership of the information gathered under this section.
Gov't Code 2114.002
Customer Relations Representative
A state agency shall appoint a customer relations representative. The representative shall:
- Coordinate the state agency's customer service performance measurement under Government Code Chapter 2114;
- Gather information and evaluations from the public about an agency's customer service;
- Respond to customer concerns; and
- Establish the agency's Compact With Texans.
Each state agency shall create a "Compact With Texans." The compact must be approved by the governor's OBP and the LBB. Each Compact With Texans shall set customer service standards and describe customer service principles for that agency and address:
- The agency's procedures for responding to public contacts and complaints;
- Applicable licensing and certification procedures; and
- Customer waiting time for access and service delivery and responses to complaints.
Each agency that maintains a website shall publish its Compact With Texans on that website.
Gov't Code 2114.006
Affordability and Access
Not later than November 1 of each year, the chief executive officer of each institution of higher education, including each college district, shall provide to the governing board of the institution a report for the preceding fall, spring, and summer semesters that examines the affordability and access of the institution.
The report must include:
- Statistical information on the percentage of gross family income required for a student who is a resident of this state to pay tuition and required fees charged by the institution;
- The criteria used by the institution to admit students;
- An analysis of the criteria used to admit students and to award financial assistance to students, considering the mission of the institution and the purposes of higher education in this state;
- An analysis of the manner in which the above factors relate to:
- The regions of this state in which students reside;
- The race or ethnicity of students;
- The gender of students; and
- The level of education achieved by the parents of students; and
- Comparisons of the institution with peer institutions in this state and in other states with respect to affordability and access.
For purposes of the report, a student who applies for admission to or enrolls in an institution and applies for financial aid from the institution may be required to provide documentation necessary for the institution to complete the report.
An institution's report must be in the form prescribed by the Coordinating Board in consultation with the institution.
Education Code 51.4031
College District Resume
Each institution of higher education, including each college district, shall:
- Submit to the Coordinating Board any information requested by the Coordinating Board as necessary for the Coordinating Board to include information or calculate data required to be included in the institution's resume, described in Education Code Chapter 51A, Subchapter C; and
- Ensure that the first frame of the institution's internet website home page includes, in a font that is larger than the font of the majority of the text on the home page, an accessible link to the institution's online resume maintained on the Coordinating Board's internet website.
Education Code 51A.003
An institution may satisfy a requirement of Education Code Chapter 51A relating to student loan, grant, or scholarship information by linking the online resume of the institution to that information as it appears on the website known as "College Navigator," or a successor or related website, maintained by the National Center for Education Statistics of the U.S. Department of Education. Education Code 51A.004
Student Enrollment Status Report
In the form and manner and at the times required by the Coordinating Board, a junior college district shall report to the Coordinating Board on the enrollment status of students of the junior college district. The report must include information on:
- Students seeking a degree;
- Students seeking a certificate;
- Students enrolled in workforce continuing education courses;
- Students enrolled in college credit courses who are not seeking a degree or certificate;
- Students enrolled in courses for credit to transfer to another institution;
- Students enrolled in developmental education courses by course level; and
- Enrollment in other categories as specified by the Coordinating Board.
Education Code 130.0036(a)
Cost of Attendance
Each institution of higher education, including each college district, that offers an undergraduate degree or certificate program shall prominently display on the institution's internet website the cost of attendance for a first-time entering full-time student in accordance with the uniform standards prescribed by the commissioner. These standards may be updated on an annual basis. In addition, each institution must provide a link to the Free Application for Federal Student Aid (FAFSA) website.
The institution shall conform to the uniform standards prescribed by the commissioner in any electronic or printed materials intended to provide information regarding the cost of attendance to prospective undergraduate students.
The uniform standards prescribed by the commissioner shall also be considered by institutions when providing information regarding the cost of attendance for nonresident students or students enrolled in professional programs.
Institutions shall provide the Coordinating Board, upon request at least annually, any information necessary for the Coordinating Board staff to calculate the net cost of attendance for a first-time entering full-time student.
Education Code 61.0777(c)–(d); 19 TAC 21.2222(a)–(d)
Institutional and Financial Assistance Information
In accordance with 20 U.S.C. 1092(a), each eligible institution participating in any program under 20 U.S.C. Chapter 28, Subchapter IV and 42 U.S.C. Chapter 34, Subchapter I shall carry out information dissemination activities for prospective and enrolled students (including those attending or planning to attend less than full time) regarding the institution and all financial assistance under 20 U.S.C. Chapter 28, Subchapter IV and 42 U.S.C. Chapter 34, Subchapter I. The information required by this section shall be produced and be made readily available upon request, through appropriate publications, mailings, and electronic media, to an enrolled student and to any prospective student. Each eligible institution shall, on an annual basis, provide to all enrolled students a list of the information that is required to be provided by institutions to students by this section and 20 U.S.C. 1232g, together with a statement of the procedures required to obtain such information. The information required by this section shall accurately describe:
- The student financial assistance programs available to students who enroll at such institution;
- The methods by which such assistance is distributed among student recipients who enroll at such institution;
- Any means, including forms, by which application for student financial assistance is made and requirements for accurately preparing such application;
- The rights and responsibilities of students receiving financial assistance under 20 U.S.C. Chapter 28, Subchapter IV and 42 U.S.C. Chapter 34, Subchapter I;
- The cost of attending the institution, including tuition and fees, books and supplies, estimates of typical student room and board costs or typical commuting costs, and any additional cost of the program in which the student is enrolled or expresses a specific interest;
- A statement of the requirements of any refund policy with which the institution is required to comply; the requirements under 20 U.S.C. 1091b for the return of grant or loan assistance provided under 20 U.S.C. Chapter 28, Subchapter IV and 42 U.S.C. Chapter 34, Subchapter I; and the requirements for officially withdrawing from the institution;
- The academic program of the institution, including the current degree programs and other educational and training programs, the instructional, laboratory, and other physical plant facilities which relate to the academic program, the faculty and other instructional personnel, and any plans by the institution for improving the academic program of the institution;
- Each person designated under 20 U.S.C. 1092(c), and the methods by which and locations in which any person so designated may be contacted by students and prospective students who are seeking the information required by 20 U.S.C. 1092(a);
- Special facilities and services available to students with disabilities;
- The names of associations, agencies, or governmental bodies which accredit, approve, or license the institution and its programs, and the procedures under which any current or prospective student may obtain or review upon request a copy of the documents describing the institution's accreditation, approval, or licensing;
- The standards which the student must maintain in order to be considered to be making satisfactory progress, pursuant to 20 U.S.C. 1091(a)(2);
- The completion or graduation rate of certificate- or degree-seeking, full-time, undergraduate students entering such institutions;
- The terms and conditions of the loans that students receive under 20 U.S.C. Chapter 28, Subchapter IV, Parts B, C, and D;
- That enrollment in a program of study abroad approved for credit by the home institution may be considered enrollment in the home institution for purposes of applying for Federal student financial assistance;
- The campus crime report prepared by the institution pursuant to 20 U.S.C. 1092(f), including all required reporting categories [see GCC];
- Institutional policies and sanctions related to copyright infringement, including:
- An annual disclosure that explicitly informs students that unauthorized distribution of copyrighted material, including unauthorized peer-to-peer file sharing, may subject the students to civil and criminal liabilities;
- A summary of the penalties for violation of federal copyright laws; and
- A description of the institution's policies with respect to unauthorized peer-to-peer file sharing, including disciplinary actions that are taken against students who engage in unauthorized distribution of copyrighted materials using the institution's information technology system;
- Student body diversity at the institution, including information on the percentage of enrolled, full-time students who:
- Are male;
- Are female;
- Receive a Federal Pell Grant; and
- Are a self-identified member of a major racial or ethnic group;
- The placement in employment of, and types of employment obtained by, graduates of the institution's degree or certificate programs, gathered from such sources as alumni surveys, student satisfaction surveys, the National Survey of Student Engagement, the Community College Survey of Student Engagement, state data systems, or other relevant sources;
- The types of graduate and professional education in which graduates of the institution's four-year degree programs enrolled, gathered from such sources as alumni surveys, student satisfaction surveys, the National Survey of Student Engagement, state data systems, or other relevant sources;
- The fire safety report prepared by the institution pursuant to 20 U.S.C. 1092(i) [see FG];
- The retention rate of certificate- or degree-seeking, first-time, full-time, undergraduate students entering such institution; and
- Institutional policies regarding vaccinations.
The term "prospective student" means any individual who has contacted an eligible institution requesting information concerning admission to that institution.
20 U.S.C. 1092(a); 34 C.F.R. 668.43
Employees Available to Disseminate Information
Except as provided below, each institution shall designate an employee or group of employees who shall be available on a full-time basis to assist enrolled or prospective students in obtaining the information specified in 34 C.F.R. 668.42, 668.43, 668.45 and 668.46.
If the institution designates one person, that person shall be available, upon reasonable notice, to any enrolled or prospective student throughout the normal administrative working hours of that institution. If more than one person is designated, their combined work schedules must be arranged so that at least one of them is available, upon reasonable notice, throughout the normal administrative working hours of that institution.
The U.S. Secretary of Education may waive the requirement that the designated employee or group of employees be available on a full-time basis if the institution's total enrollment, or the portion of the enrollment participating in the Title IV, Higher Education Act (HEA) programs, is too small to necessitate an employee or group of employees being available on a full-time basis. To receive a waiver, the institution shall apply to the Secretary at the time and in the manner prescribed by the Secretary.
The granting of a waiver does not exempt an institution from designating a specific employee or group of employees to carry out on a part-time basis the information dissemination requirements.
34 C.F.R. 668.44
Postsecondary and Career Information
In accordance with Education Code 7.040, the Texas Education Agency (TEA) shall prepare information comparing institutions of higher education in this state and post the information on the agency's internet website. Each institution of higher education, including each college district, shall include on its internet website, in a prominent location that is not more than three hyperlinks from the website's home page, a link to the information posted on the TEA's internet website. Education Code 7.040(a), (c)