AFA(LEGAL) - INSTITUTIONAL EFFECTIVENESS: PERFORMANCE AND INSTITUTION REPORTS

Annual Performance Report

  1. The rate at which students completed courses attempted;
  2. The number and types of degrees and certificates awarded;
  3. The percentage of graduates who passed licensing exams related to the degree or certificate awarded, to the extent the information can be determined;
  4. The number of students or graduates who transfer to or are admitted to a public university;
  5. The passing rates for students required to be tested under Education Code 51.306;
  6. The percentage of students enrolled who are academically disadvantaged;
  7. The percentage of students enrolled who are economically disadvantaged;
  8. The racial and ethnic composition of the district's student body; and
  9. The percentage of student contact hours taught by full-time faculty.

Education Code 130.0035

Customer Service

Customer Input

  1. Facilities, including the customer's ability to access that agency, the office location, signs, and cleanliness;
  2. Staff, including employee courtesy, friendliness, and knowledgeability, and whether staff members adequately identify themselves to customers by name, including the use of name plates or tags for accountability;
  3. Communications, including toll-free telephone access, the average time a customer spends on hold, call transfers, access to a live person, letters, electronic mail, and any applicable text messaging or mobile applications;
  4. Internet site, including the ease of use of the site, mobile access to the site, information on the location of the site and the agency, and information accessible through the site such as a listing of services and programs and whom to contact for further information or to complain;
  5. Complaint-handling process, including whether it is easy to file a complaint and whether responses are timely;
  6. Ability to timely serve its customers, including the amount of time a customer waits for service in person, by phone, by letter, or at a website; and
  7. Brochures or other printed information, including the accuracy of that information.

Gov't Code 2114.002

Customer Relations Representative

  1. Coordinate the state agency's customer service performance measurement under Government Code Chapter 2114;
  2. Gather information and evaluations from the public about an agency's customer service;
  3. Respond to customer concerns; and
  4. Establish the agency's Compact With Texans.
  1. The agency's procedures for responding to public contacts and complaints;
  2. Applicable licensing and certification procedures; and
  3. Customer waiting time for access and service delivery and responses to complaints.

Gov't Code 2114.006

Affordability and Access

  1. Statistical information on the percentage of gross family income required for a student who is a resident of this state to pay tuition and required fees charged by the institution;
  2. The criteria used by the institution to admit students;
  3. An analysis of the criteria used to admit students and to award financial assistance to students, considering the mission of the institution and the purposes of higher education in this state;
  4. An analysis of the manner in which the above factors relate to:
    1. The regions of this state in which students reside;
    2. The race or ethnicity of students;
    3. The gender of students; and
    4. The level of education achieved by the parents of students; and
  5. Comparisons of the institution with peer institutions in this state and in other states with respect to affordability and access.

Education Code 51.4031

College District Resume

  1. Submit to the Coordinating Board any information requested by the Coordinating Board as necessary for the Coordinating Board to include information or calculate data required to be included in the institution's resume, described in Education Code Chapter 51A, Subchapter C; and
  2. Ensure that the first frame of the institution's internet website home page includes, in a font that is larger than the font of the majority of the text on the home page, an accessible link to the institution's online resume maintained on the Coordinating Board's internet website.

Education Code 51A.003

Student Enrollment Status Report

  1. Students seeking a degree;
  2. Students seeking a certificate;
  3. Students enrolled in workforce continuing education courses;
  4. Students enrolled in college credit courses who are not seeking a degree or certificate;
  5. Students enrolled in courses for credit to transfer to another institution;
  6. Students enrolled in developmental education courses by course level; and
  7. Enrollment in other categories as specified by the Coordinating Board.

Education Code 130.0036(a)

Cost of Attendance

Education Code 61.0777(c)–(d); 19 TAC 21.2222(a)–(d)

Institutional and Financial Assistance Information

  1. The student financial assistance programs available to students who enroll at such institution;
  2. The methods by which such assistance is distributed among student recipients who enroll at such institution;
  3. Any means, including forms, by which application for student financial assistance is made and requirements for accurately preparing such application;
  4. The rights and responsibilities of students receiving financial assistance under 20 U.S.C. Chapter 28, Subchapter IV and 42 U.S.C. Chapter 34, Subchapter I;
  5. The cost of attending the institution, including tuition and fees, books and supplies, estimates of typical student room and board costs or typical commuting costs, and any additional cost of the program in which the student is enrolled or expresses a specific interest;
  6. A statement of the requirements of any refund policy with which the institution is required to comply; the requirements under 20 U.S.C. 1091b for the return of grant or loan assistance provided under 20 U.S.C. Chapter 28, Subchapter IV and 42 U.S.C. Chapter 34, Subchapter I; and the requirements for officially withdrawing from the institution;
  7. The academic program of the institution, including the current degree programs and other educational and training programs, the instructional, laboratory, and other physical plant facilities which relate to the academic program, the faculty and other instructional personnel, and any plans by the institution for improving the academic program of the institution;
  8. Each person designated under 20 U.S.C. 1092(c), and the methods by which and locations in which any person so designated may be contacted by students and prospective students who are seeking the information required by 20 U.S.C. 1092(a);
  9. Special facilities and services available to students with disabilities;
  10. The names of associations, agencies, or governmental bodies which accredit, approve, or license the institution and its programs, and the procedures under which any current or prospective student may obtain or review upon request a copy of the documents describing the institution's accreditation, approval, or licensing;
  11. The standards which the student must maintain in order to be considered to be making satisfactory progress, pursuant to 20 U.S.C. 1091(a)(2);
  12. The completion or graduation rate of certificate- or degree-seeking, full-time, undergraduate students entering such institutions;
  13. The terms and conditions of the loans that students receive under 20 U.S.C. Chapter 28, Subchapter IV, Parts B, C, and D;
  14. That enrollment in a program of study abroad approved for credit by the home institution may be considered enrollment in the home institution for purposes of applying for Federal student financial assistance;
  15. The campus crime report prepared by the institution pursuant to 20 U.S.C. 1092(f), including all required reporting categories [see GCC];
  16. Institutional policies and sanctions related to copyright infringement, including:
    1. An annual disclosure that explicitly informs students that unauthorized distribution of copyrighted material, including unauthorized peer-to-peer file sharing, may subject the students to civil and criminal liabilities;
    2. A summary of the penalties for violation of federal copyright laws; and
    3. A description of the institution's policies with respect to unauthorized peer-to-peer file sharing, including disciplinary actions that are taken against students who engage in unauthorized distribution of copyrighted materials using the institution's information technology system;
  17. Student body diversity at the institution, including information on the percentage of enrolled, full-time students who:
    1. Are male;
    2. Are female;
    3. Receive a Federal Pell Grant; and
    4. Are a self-identified member of a major racial or ethnic group;
  18. The placement in employment of, and types of employment obtained by, graduates of the institution's degree or certificate programs, gathered from such sources as alumni surveys, student satisfaction surveys, the National Survey of Student Engagement, the Community College Survey of Student Engagement, state data systems, or other relevant sources;
  19. The types of graduate and professional education in which graduates of the institution's four-year degree programs enrolled, gathered from such sources as alumni surveys, student satisfaction surveys, the National Survey of Student Engagement, state data systems, or other relevant sources;
  20. The fire safety report prepared by the institution pursuant to 20 U.S.C. 1092(i) [see FG];
  21. The retention rate of certificate- or degree-seeking, first-time, full-time, undergraduate students entering such institution; and
  22. Institutional policies regarding vaccinations.

20 U.S.C. 1092(a); 34 C.F.R. 668.43

Employees Available to Disseminate Information

34 C.F.R. 668.44

Postsecondary and Career Information

Vernon College

AFA(LEGAL)-LJC

UPDATE 37

DATE ISSUED: 12/5/2019